Policy Statement



This online merchant is located in Australia and you may only use this website if you are aged 18 years or over. You must immediately exit the website if you do not meet these requirements.


The use of this website is governed by these terms and conditions, which may be amended by us from time to time. Every time you use this website, you acknowledge to us that you have read these terms and conditions and agree to be bound by them.


Unless expressly stated otherwise, all intellectual property rights appearing on this website (such as names, trademarks, logos and copyright material) are owned by us. You must not use that intellectual property in any way whatsoever, except as expressly permitted by us in writing (or in the case of copyright material, as permitted by Australian and international copyright laws).


If you use this website to purchase goods from us, you are solely responsible for all activity that occurs as part of your transaction and must notify us immediately if you become aware of any unauthorised access. Our terms and conditions of sale govern any purchases you make from this website. The following terms apply to any orders and purchases you make from this website. You must not order or purchase goods from us:

  • if you are aged under 18;
  • for re-sale purposes (all goods must be purchased for personal use); or
  • which are outside any order limits or restrictions which we may apply to our wines on this site.

We may accept any order for the supply of goods (in whole or in part), or decline any order. We are not liable to you in respect of those goods that we are unable to supply to you, provided that we refund any amounts paid by you in respect of the unsupplied goods.


Once you have placed an order, please note that we are unable to cancel or edit your order. Accordingly, please ensure all product and delivery details are correct.

In the unlikely event that the goods received are faulty or defective, not as ordered or not of acceptable quality (as defined in s54(2) of Schedule 2 to the Competition and Consumer Act 2010 (Cth), please contact us on 0428 403235 and we will attempt to remedy the situation as soon as possible. If we are unable to supply you with wine of the vintage that you ordered, we reserve the right to substitute it for the same wine of a different vintage.


Any delivery timeframes specified by us are indicative only. We are not liable for any loss or damage that you may suffer if delivery is not made within the delivery timeframes or it is delayed for any reason.

Please note that we can’t deliver wine outside of Australia. We‘re also not obliged to deliver the goods to a location where our nominated contractor or agent does not provide delivery services. The person we deliver to has to be aged 18 years or over (and may be asked to provide proof of age). If no-one is at the delivery address, or if there is no-one aged 18 or over, an attempted delivery notice will be left at the delivery address and you will need to collect your wine from the location specified in the notice.


Payment is only deemed to have been made once it has been received by us. The price of the goods (and delivery services if applicable) in relation to an order will be calculated by reference to the prices specified on the site at the time that order is placed. Where you have paid for the goods at the time of ordering, title and risk in the goods passes to you on delivery of the goods to the delivery address.


Spook Hill Wines will protect and respect your privacy. Any personally identifiable information you submit to us, whether through our website, email or other communication, is treated as confidential.

The personal information held by Spook Hill Wines is as follows:
Contact details (Postal address, delivery address, telephone numbers and email address)
Purchasing information (Wines purchased and information requested for special promotions/events)
Credit Card details (This information is not kept on file by us for longer than required for processing and bank verification)

Your personal information and sales history are securely held within our electronic data base records only. All hard copies of orders are held securely on site before being destroyed. The only personal information we retain is that which has been supplied to us by you, or is a result of purchases of our products or services made by you.

Your personal information is not disclosed or shared with any other party other than to consign delivery of our wines to you by freight companies contracted by us to perform this part of our service.

If you have any questions or wish to confirm data which is held by Spook Hill Wines please contact us by the following means:

Telephone: 0428 403 235
PO Box 335


For email communications, your email address is used only to send you the requested information and/or other periodical updates if requested. Your address will never be shared with any third party. At any time you can unsubscribe from the Spook Hill Wines mailing list by contacting us in writing at the details above.


We take great care to ensure that information on this site is accurate and up-to-date – however, we cannot guarantee that this information will be correct at all times, or is fit for any particular purpose. Your use of this publicly available information is at your own risk. To the maximum extent permitted by law, all warranties in respect of this website and the information contained in it (including the content of or use of this site, the security of your computer in accessing this site, computer viruses, the availability, uptime and security of this site and the integrity of data accessed through this site) are excluded. We are not liable for any loss or damage which you may suffer as a result of using this website. We reserve the right to revise the content of, or withdraw access to this website at any time without notice or liability to you.


Unless otherwise stated, all content on this website is the property of Spook Hill Wines, and may not be reproduced without prior permission.